SHOP UPDATE RE: COVID-19
March 24 Update - Good news! We woke up this morning to some further information from the Ontario government as to what capacity we are allowed to remain open, and hurrah! We can still operate our online shop, fulfill orders and ship out! While our physical shop must stay closed, we have to say, this bit of news is a real lifeline for us - phew!
We want to massively thank you all for placing orders since yesterday and in the last couple weeks, and we’re so sorry to have caused people to panic buy. Honestly, we were very stressed about the prospect of completely shutting down so we are so incredibly grateful for your orders and support for our small business. Seeing them flow in last night was overwhelmingly heartwarming!
Please stay safe and take care of yourselves! We look forward to continuing to serve you thought our online store with the help of Canada Post.
Thank you, everyone, so much!
💙 Tracy, Kate, Erin, Amanda, Laura & Cathy
Effective March 18th, we’ll be suspending our regular business hours on James North, until further notice. All classes and events will be cancelled and rescheduled to a later date TBD. We will still be on premises (at reduced days and hours) to fulfill orders, but we will no longer be allowing customers inside the shop.
These are uncertain times for us as a small business (and others too!), but we wish to continue providing you with the best customer service possible, and we’re determined to power through. We at Handknit are taking this time to amp up our ONLINE SHOP, and we look forward to your continued support by shopping online.
For the next little while, here’s how you can shop with us:
CALL IN: As of now, we plan to be on premises to answer your calls Sunday, Monday, Wednesday, Friday from 11-3.
UPDATE: We now have a Concierge Service.
CURBSIDE PICKUP: Just park yourself in the loading zone out front, and we’ll bring your purchase to your car!
From April 1st, we’re lowering our shipping rates: WE PAY YOUR SHIPPING in Ontario for orders $50 or more, and to the rest of Canada on orders $80 or more. $12 flat rate to the U.S. For local Hamilton delivery, please call or email to inquire about free delivery.
A Special Message from the Handknit Team:
Handknit has become such a valuable meeting space, and we are going to miss our knitty and crafty pals and customers, but we have to hunker down right now for the greater good. Stay healthy so that we can keep our community growing in the future. In the meantime, lets get a VIRTUAL KAL started, stay tuned for details….